Service terms

Summary template. Replace or supplement with your full terms and conditions (for example, based on RHA conditions of carriage) after legal review.

Our role

Chainvora Solutions Ltd arranges the carriage of goods with independent carriers and manages the booking on your behalf. We do not operate our own vehicles. The carrier performs the transport under its own terms of carriage, which we will make available on request.

Quotations

Quotes are based on the information you provide, including postcodes, goods description, dimensions, weight, date and loading requirements. If the actual consignment or conditions differ, the price may change, and we will tell you before proceeding where possible. Quotes are valid for the period stated on them.

Booking and cancellation

A booking is confirmed when you accept our quote in writing. Cancellation charges may apply once a carrier has been dispatched; any such charge will be shown on the quote.

Your responsibilities

You must describe goods accurately, package them suitably for transport, and tell us about hazardous, fragile or high-value items before booking. Someone must be available to load and receive the goods at the agreed times.

Waiting time and extra costs

Waiting time beyond the allowance stated on the quote, failed collections or deliveries, and additional stops may be charged. We will set out these rates in the quote.

Liability and insurance

Liability for loss or damage in transit is limited as set out in the carrier’s terms of carriage. Standard goods-in-transit cover may not reflect the full value of your goods; tell us if you need additional insurance.

Payment

Payment terms are stated on your quote or invoice. [Add your standard terms, e.g. 30 days for account customers, payment before collection for new customers.]

Contact

Questions about these terms: quotes@chainvorasolutions.com or +447710758902.